Various Information
Convenient Service
- Privileges for Official Hotel Guests
- No waiting in line, no waiting in line, smart check-in
- Check-in in front of Maihama Station
- Arrival before 15:00
- Park Ticket Sales
- Quick Checkout
- late parking service
facility
- Wi-Fi
- store
- microwave oven
- beverage vending machine
- ice machine
- laundromat
- a smoking room
- In-room relaxation
- no cleaning
- Laundry service
- Safekeeping of valuables
- wake-up call
- Smart Phone Charger
- Medalief (a machine for producing limited design medals)
- foreign exchange machine
impediment removal
For those with children
Other
- Lodging Web Membership Registration
- Register to receive restaurant information by e-mail
- Brochure List
No waiting in line, no waiting in line, smart check-in
Service start date and time April 1, 2025, 10:00~.
Guests who have already reserved accommodations can use their smartphones to complete check-in procedures during travel and waiting time.
Use ➊ [tapAppli]
Download App Google PlayApp Store
➋Register and authenticate account information
Register your name and other information.
*To customers making reservations through a travel agency:
Please enter [Reservation Number] in the [Phone Number/Reservation Number] field.
You will receive an authentication email after registering your information.
［Click Create Account and Import Reservations.
Log in to ➌ [tapAppli]
Check-in and key issuance are available.
Check-in in front of Maihama Station
Tokyo Disney Resort® Welcome Center
Hours of Operation]
8:00-15:00
The following procedures are available
- Check-in procedures
- Baggage delivery service (free delivery of baggage to your hotel)
- Park ticket sales
Our counter is on the first floor.
Arrival before 15:00
The following procedures are available
- Check-in procedures (filling out the accommodation list)
- Receive a room key (if you enter the room after 6:00 p.m.)
- Luggage storage
Quick Checkout
If there is no settlement, you can check out without stopping by the front desk.
Dial ⑦⓪ on the guest room phone at the time of departure.
microwave oven
Free of charge / 7:00 – 23:00
West Side 4th and 8th floors, South Side 4th, 6th and 8th floors, Annex 4th and 8th floors
First Shop (Customers who do not purchase products can also use this store.)
beverage vending machine
Each room floor (except Annex 3rd and 8th floors)
ice machine
Each room floor (except West Side 4th and 8th floor, South Side 4th, 6th and 8th floor, Annex 4th floor)
laundromat
Charged / South Side Avenue (1st floor)
Washing machine: 500 yen per load (detergent and fabric softener are automatically added)
Drier: 200 yen per 15 minutes
Laundromat Terms of Use
a smoking room
South Side Avenue (1st floor), Foyer (West Side 2nd floor)
Laundry service
Charged / Bell Captain’s Desk (1st floor)
Applications received before 10:00 (9:00 on Sundays) finish at 18:00 on the same day.
Applications received after 10:00 (9:00 on Sundays) finish at 18:00 the next day.
Example of charges / T-shirt 300-400 yen
Charges will vary depending on the degree of soiling.
Please bring it in the special plastic bag provided in your room.
Lodging Web Membership Registration
Sign up for our email newsletter to receive our plans
Smart Phone Charger
Charged / Lobby
ChargeSPOT” has been installed.
Borrow anywhere, return anywhere. ChargeSPOT,” a smartphone charging rental service, has been installed.
You can rent at various locations such as your local convenience store, train station, or cell phone store. You don’t need to worry about the battery even at your destination with this mobile battery rental.
For more information, click here.
Medalief (a machine for producing limited design medals)
Charged / Lobby
foreign exchange machine
24 hours / Lobby
Wheelchair rental
Free of charge / Bell Captain’s Desk (1st floor)
Rental time From the day of arrival to the whole day of departure
Reservations required
*Outside of the museum is available.
Free rental of baby strollers
Type B (from 7 months old up to 15 kg)
Lending and Return
Time Arrival day to all day of departure
Location Bell Captain’s Desk (1st floor)
*This service is also available off the hotel premises during your stay.
*Cannot be checked out or returned at the Tokyo Disney Resort Welcome Center.
Please make a reservation by phone in advance. (TEL: 047-355-1292)
*You will be asked to sign a consent form when renting a car.
Please note that there is a limit to the number of vehicles that can be rented.
Parcel Delivery Service Reception
| Place | Guest Services (West Side, 1st floor) |
| Business Hours | 7:00 – 16:00 |
| Fee | Total of delivery charge by region, cardboard box for packing, and hotel service charge of 370 yen *Confectioneries, etc. with “Cool Designation” stickers must be shipped with cool delivery service. (Applicable period: 6/1～9/30) Cool delivery surcharge: S size +220 yen M size +330 yen L size +660 yen |
Cardboard boxes for packing can be purchased and vouchers can be picked up 24 hours a day.
Shipping from the hotel will be handled by Yamato Transport.
Sales of corrugated boxes for packaging
| S size | 25 cm (length)/35 cm (width)/20 cm (height) 330 yen |
| medium size | 30 cm (length)/40 cm (width)/30 cm (height) 440 yen |
| large size | 40 cm (length)/50 cm (width)/30 cm (height) 550 yen |
Wi-Fi
inside a guest room
| Fee | free |
| SSID/Password | Required (see in-room instructions) |
| data encryption | ant |
| Security Standards | WPA2 |
| telecommunications standard | Wi-Fi5 IEEE802.11 ac/n/a 5GHz IEEE802.11 n/ b/g 2.4GHz |
| communication speed | Up to 1 Gbps upstream, 1 Gbps downstream |
Other areas (1st, 2nd and 9th floors)
| Fee | free |
| SSID | firstresort-wifi *no password required |
| data encryption | nashi (Pyrus pyrifolia, esp. var. culta) |
| telecommunications standard | IEEE802.11 a/n/ac/b/g |
| communication speed | Up to 500 Mbps upstream, 1 Gbps downstream |
*We do not provide support for connection or explanation of equipment.
Safekeeping of valuables
Please ask at the front desk.
wake-up call
You can set your preferred time via the in-room phone.