accommodation clause
(Scope of Application)
Article 1
The accommodation contract and related agreements entered into by this hotel with a guest shall be governed by these general terms and conditions, and any matters not provided for in these general terms and conditions shall be governed by laws and regulations (meaning laws and regulations or those based on laws and regulations. The same shall apply hereinafter). ) or generally established customs.
2. Notwithstanding the preceding paragraph, in the event that the hotel agrees to a special agreement that does not contravene laws, regulations, etc. and customary practices, such special agreement shall prevail.
(Application for accommodation contract)
Article 2
A person who wishes to apply for an accommodation contract with this hotel shall provide the following items to this hotel.
(1) Name of the person staying
(2) Date of stay and estimated time of arrival
(3) Room charge (in principle, based on the basic room charge in Appendix 1)
(4) Other items deemed necessary by this hotel
2. In the event that the guest requests to continue his/her stay beyond the date of stay stipulated in item 2 of the preceding paragraph during his/her stay, this hotel shall treat such request as a new application for a contract of stay at the time such request is made.
3. A person who has applied for accommodation shall immediately submit a guest list containing the guest’s name, address, telephone number, etc., when requested by this hotel, even after the accommodation contract has been concluded.
(Formation of Accommodation Contract, etc.)
Article 3
An accommodation contract shall be formed when this hotel has accepted the application as described in the preceding article. However, this shall not apply when this hotel proves that it did not give its consent.
2. When a contract of accommodation has been concluded pursuant to the provisions of paragraph (1), an application fee determined by this hotel shall be paid by the date designated by this hotel within the limit of the basic accommodation charge for the period of stay (if exceeding 3 days, for 3 days).
3. The deposit shall first be applied to the room charge ultimately payable by the guest, and if a situation arises where the provisions of Articles 6 and 18 apply, the deposit shall be applied in the order of penalty followed by compensation, and any remaining amount shall be returned upon payment of the charges in accordance with the terms and conditions of Article 12.
4. In the event that the reservation deposit as stipulated in paragraph 2 is not paid by the date designated by this hotel pursuant to the same paragraph, the accommodation contract shall cease to be effective. However, this shall apply only in the event that this hotel has notified the guest to that effect when designating the date for payment of the application fee.
5. In the event that this hotel has presented an incorrect room charge on its Internet site, or provided an incorrect room charge by telephone, and you have applied for a room contract based on such room charge, and this hotel has accepted your application, if such room charge is significantly lower than the room charge for the preceding or following date, the hotel shall cancel the room contract unless there is a reason for such lower price such as “limited,” “special,” or “campaign” for such room charge, in which case the hotel shall cancel the room contract. Unless there is a list of reasons for the lower rate, such as “limited,” “special,” or “campaign,” the accommodation contract shall be cancelled and notice to that effect shall be promptly given, as it is an acceptance due to a miscomprehension under the Civil Code.
6. The hotel may, on any date prior to the scheduled stay, call the contact person provided by the guest to confirm the reservation.
(Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may accept a special contract that does not require the payment of an application fee after the conclusion of the contract.
2. In the event that this hotel does not request payment of the application fee as stipulated in Paragraph 2 of the preceding article or does not specify the date for payment of said application fee upon acceptance of the application for accommodation contract, it shall be treated as if the special agreement stipulated in the preceding paragraph had been complied with.
(Request for cooperation in infection prevention measures at the facility)
Article 4-2
The hotel may request cooperation from those who intend to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Law (Law No. 138 of 1948).
(Refusal to enter into an accommodation contract)
Article 5
This hotel may refuse to enter into an accommodation contract in the following cases. However, this paragraph does not mean that this hotel may refuse to accommodate guests in cases other than those listed in Article 5 of the Ryokan Business Law.
(1) When the application for accommodation is not in accordance with these terms and conditions.
(2) When there is no room available due to full occupancy.
(3) When it is recognized that the person who intends to stay is likely to commit an act contrary to the provisions of laws and regulations, requests from public offices, etc., public order, or good morals in connection with the stay.
(4) When it is recognized that the person who intends to stay falls under any of the following items (a) through (c).
a) Boryokudan (organized crime groups) as defined in Article 2, Item 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Groups (Law No. 77, 1991) (hereinafter referred to as “Boryokudan”), Boryokudan members as defined in Item 6 of the same Article (hereinafter referred to as “Boryokudanin”), quasi-organized crime group members or persons related to organized crime groups and other antisocial forces.
b) When a business is operated by Boryokudan or a member of Boryokudan b) When it is a corporation or other organization whose business activities are controlled by a crime syndicate or a member of a crime syndicate
c) When it is a corporation and one of its officers is a member of a crime syndicate
(5) When a person who intends to stay at the hotel has behaved or said something that causes significant inconvenience to other guests. When it is recognized that there is a possibility of disturbing the peaceful order in the hotel, such as when a person who intends to stay in the hotel makes a complaint or demand without any reasonable reason, or when a person who intends to stay in the hotel makes a complaint or demand without any reasonable reason.
(6) When the person who intends to stay is a patient, etc. of a specified infectious disease prescribed in Article 4-2, paragraph 1, item 2 of the Ryokan Business Law (hereinafter referred to as “patient, etc. of specified infectious disease”). (6) When the person seeking accommodation is (1) When the application for accommodation is not in accordance with these general terms and conditions.
(7) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to the accommodation (when a person who intends to stay at the accommodation is subjected to the Act on Promotion of Elimination of Discrimination on the Basis of Disability (Act No. 65 of 2013, hereinafter referred to as the “Act on Elimination of Discrimination against Persons with Disabilities”)). (2) When a person who intends to stay at the accommodation is asked to bear a burden that exceeds a reasonable range. Article 7, paragraph 2 or Article 8, paragraph 2). .
(8) When a person who intends to stay at the hotel repeatedly makes a request to this hotel that is so burdensome that it may seriously impede the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Ryokan Business Law.
(9) When it is impossible to accommodate the guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
(10) When it is recognized that the person applying for accommodation is an intoxicated person, etc., and is likely to cause serious inconvenience to other guests. (Article 15 of the Enforcement Regulations of the Ryokan Law of Chiba Prefecture)
(11) When a person who has applied for lodging has made the application with a secret of his/her own commercial purpose such as resale.
(Explanation of refusal of conclusion of accommodation contract)
Article 5-2
A person who intends to stay at the hotel may request this hotel to explain the reasons for its refusal to conclude an accommodation contract in accordance with the preceding article.
(The guest’s right to cancel the contract)
Article 6
The guest may cancel the accommodation contract by making a request to this hotel.
2. In the event that the guest cancels all or part of the accommodation contract due to reasons attributable to the guest (except in the event that this hotel specifies the due date for payment of the application fee and requests payment thereof pursuant to Article 3, paragraph 2, and the guest cancels the accommodation contract prior to such payment), this hotel shall charge a penalty fee as listed in appended table 2. ), a penalty fee shall be charged in accordance with the provisions listed in Appended Table 2. However, in the event that this hotel accepts the special contract stipulated in Article 4, Paragraph 1, it is only when this hotel has notified the guest of the obligation to pay the penalty when the guest cancels the accommodation contract in accepting such special contract.
3. In the event that a guest does not arrive at the hotel by 24:00 on the day of stay (or 2 hours after the estimated time of arrival, if such time has been specified in advance), the hotel may deem the accommodation contract to have been cancelled by the guest.
(This hotel’s right to cancel the contract)
Article 7
This hotel may cancel the accommodation contract in the following cases. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Ryokan Business Law.
(1) When it is recognized that the guest is likely to commit an act contrary to the provisions of laws and regulations, public order or good morals in connection with his/her stay, or when it is recognized that the guest has committed such an act.
(1)-2 When a guest is found to be disturbing the peace and order in the hotel, such as by making complaints or demands without reasonable grounds in the hotel.
(2) When it is recognized that the guest falls under any of the following items (a) through (c).
a) When a boryokudan, boryokudan member, boryokudan quasi-organization member, or boryokudan-related person or other antisocial force
b) When a boryokudan or boryokudan member is a corporation or other organization controlling business activities
c) When a corporation whose officers include a person who is a boryokudan member
(3) When a guest has said or done something that causes significant trouble to other guests.
(4) When the guest is a patient, etc. of a specified infectious disease.
(5) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (except when the guest requests the removal of social barriers pursuant to the provisions of Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities). (2) When the guest is requested to pay for the accommodation.
(6) When a guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as stipulated in Article 5-6 of the Enforcement Regulations of the Ryokan Business Law.
(7) When it is impossible to accommodate guests due to force majeure such as natural disasters.
(8) When a person who intends to stay at the hotel is a drunken person, etc., and it is recognized that he/she is likely to cause serious inconvenience to other guests. (Chiba Prefecture Ryokan Law Enforcement Article 16)
(9)When a guest smokes (including heated cigarettes) outside of the designated areas in the hotel, misbehaves with the fire fighting equipment, etc., or otherwise fails to comply with the usage rules established by the hotel.
(10)When it is found that the accommodation contract has been established after the contract has been concluded, as stipulated in Article 5, Item (11).
(11)When the person who has applied for accommodation fails to immediately respond to the hotel’s request in accordance with Article 2, Paragraph 3.
2. When this hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, if the reason for such cancellation is based on items (7) and (8) of the preceding paragraph, no charge for accommodation services, etc. that have not yet been provided to the guest shall be made. In the event that the cancellation is based on any other reason, the hotel will also charge a penalty fee for the accommodation services that have not yet been provided to the guest.
(Explanation of cancellation of accommodation contract)
Article 7-2
The guest may request this hotel to explain the reason for cancellation of the accommodation contract in the event that this hotel cancels the accommodation contract in accordance with the preceding article.
(Registration of stay)
Article 8
The guest shall register the following items at the front desk of this hotel on the day of stay.
(1) Guest’s name, address, contact information and place of stay, if any:
(2) Nationality and passport number for a foreigner who does not have a domicile in Japan:
(3) Names of accompanying persons:
(4) Other items deemed necessary by this hotel
2. When a guest intends to pay the charges as specified in Article 12 by a traveler’s check, hotel voucher, credit card, or any other method that can be substituted for currency, the guest must present them in advance at the time of registration as specified in the preceding paragraph.
(Hours of use of guest rooms)
Article 9
The hours during which guests may use the guest rooms of the hotel shall be from 3:00 p.m. to 12:00 p.m. (noon) the following day. However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure. Even after 3:00 p.m., guests may be required to wait for room maintenance or other reasons.
2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of a room outside the hours specified in the preceding paragraph. In such cases, the following additional charges will apply
(1) Before 9:00 a.m. on the day of arrival, 100% of the room charge
(2) From 9:00 a.m. to 12:00 p.m. on the day of arrival, 50% of the room charge
(3) From 12:00 to 3:00 p.m. on the day of arrival, 30% of the room charge
(4) Until 3:00 p.m. on the day of departure, 30% of the room charge
(5) Until 6:00 p.m. on the day of departure, 50% of the room charge
(6) After 6:00 p.m. on the day of departure, 100% of the room charge (6) After 18:00 on the day of departure: 100% of the room charge
(Compliance with the rules of use)
Article 10
Guests shall comply with the rules of use established by the hotel and posted in the hotel while in the hotel.
(Hours of Operation)
Article 11
The hours of operation of the hotel’s main facilities, etc. are as follows, and detailed hours of operation of other facilities, etc. will be posted at various locations.
(1) Service hours of front desk, etc.:
a) No curfew
b) Front desk service 24 hours
(2) Service hours of food and beverage:
a) Breakfast 7:00-10:30
b) Lunch 11:30-14:00
c) Dinner 17:00-23:00
2. The hours in the preceding paragraph may be changed temporarily if necessary or unavoidable. In such cases, notification will be made by appropriate means.
(Payment of Charges)
Article 12
The accommodation charges, etc. to be paid by the guest shall be as listed in Appendix 1.
2. The payment of accommodation charges, etc. set forth in the preceding paragraph shall be made at the front desk at the time of the guest’s departure or when requested by this hotel, in currency or by a method acceptable to this hotel that can be substituted for currency, such as a travel check, room voucher, or credit card.
3. Room charges shall apply even if the guest voluntarily does not stay in the room after the hotel has provided the room to the guest and made it available for use.
(Liability of this hotel)
Article 13
This hotel shall compensate for any damage caused to the guest in the performance of the accommodation contract and related agreements, or in the event of non-performance thereof. However, this shall not apply when the damage is not caused by reasons attributable to this hotel.
2. The hotel has Ryokan Liability Insurance to protect against fire, etc. in case of emergency.
(In the event that the hotel is unable to provide the contracted room to the guest, the hotel shall, with the consent of the guest, arrange for other accommodation under the same conditions as far as possible.
2. If, notwithstanding the provisions of the preceding paragraph, this hotel is unable to find other accommodation, it will pay the guest a compensation fee equivalent to the amount of the penalty charge, and the compensation fee will be applied to the amount of damages. However, if there is no reason attributable to this hotel for not being able to provide the guest room, no compensation shall be paid.
(Handling of Deposited Articles, etc.)
Article 15
In the event of loss, damage or other loss of or damage to articles, cash or valuables deposited by a guest at the front desk, this hotel shall compensate for such damage, except when such damage is caused by a force majeure event. However, in the event that this hotel requires the guest to disclose the type and value of the articles, cash and valuables, and the guest fails to do so, this hotel shall compensate for the damage up to the limit of 150,000 yen.
2. In the event of loss, damage, or other damage caused by the intentional or negligent act of this hotel to articles, cash, or valuables brought into this hotel by a guest and not left at the front desk, this hotel shall compensate for such damage. However, if the type and value of the items are not specified by the guest in advance, this hotel will compensate for the damage up to 150,000 yen, except in the case of willful misconduct or gross negligence on the part of this hotel.
2-2 Even if the Hotel is liable for damages under Paragraphs 1 and 2, the Hotel shall not be liable for the following items Manuscripts, designs, drawings, books, and other similar items (including items recorded on recording media such as magnetic tapes, magnetic disks, CD-ROMs, and optical disks that can be directly processed by information equipment (computers and peripheral equipment such as terminal equipment thereof))
(In the event that a guest’s baggage arrives at this hotel prior to his/her stay, it shall be stored responsibly only if this hotel understands this prior to arrival, and shall be handed over to the guest when he/she checks in at the front desk.
2. In the case of the preceding paragraph, the responsibility of this hotel for the custody of the guest’s baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article.
(Responsibility for parking)
Article 17
When a guest parks his/her car on the premises of the hotel, including the parking lot, regardless of whether or not he/she has deposited the keys to the car, the hotel rents the place to the guest and does not assume responsibility for the management of the car. However, the Hotel shall be liable to compensate for any damage caused by its intentional or negligent management of the parking lot.
(Liability of the guest)
Article 18
In the event that this hotel has suffered damages due to the intentional or negligent act of the guest, said guest shall compensate this hotel for such damages.
2. All guest rooms are non-smoking. If cigarette butts are found in a guest room, or if the smell of cigarettes is detected, the guest will be charged for the actual cost of deodorizing, cleaning bedding, curtains, wallpaper, etc., and other repairs. In addition, the hotel will charge the guest for any damage caused by not being able to sell the room due to such repairs as a business compensation.
3. In order to ensure the smooth receipt of accommodation services based on the accommodation contract, in the unlikely event that the guest becomes aware that accommodation services that differ from the contents of the accommodation contract have been provided, the guest must promptly notify this hotel to that effect.
(Language)
Article 19
These General Terms and Conditions shall be written in Japanese and English, but in the event of any inconsistency or difference between the two texts of the General Terms and Conditions, the Japanese text shall control in all respects.
(Court of Jurisdiction and Governing Law)
Article 20
Any dispute between the hotel and the guest regarding the accommodation contract shall be governed by the laws of Japan, and the district court or summary court of Japan having jurisdiction over the location of this hotel shall be the court of exclusive jurisdiction.
(Modification of the General Terms and Conditions)
Article 21
These General Terms and Conditions constitute the standardized terms and conditions under the Civil Code, and the Hotel will modify the General Terms and Conditions at its discretion if such modification is in the general interest of the guests or is reasonable in light of the circumstances surrounding the modification.
2. Any changes to these Terms and Conditions shall be posted on the official website of the Hotel, and shall take effect from the effective date stipulated at the time of posting.
3. When the guest makes a reservation for accommodation contract on or after the effective date of the revised Accommodation Terms and Conditions, the guest shall be deemed to have agreed to the revised Accommodation Terms and Conditions.
Appended Table 1 Breakdown of Room Rates, etc. (Re: Article 2, Paragraph 1 and Article 12, Paragraph 1)
breakdown | ||
Total amount to be paid by the guest | Lodging Rates | ①Basic room charge (and room charge (and room charge + breakfast and other food and beverages + other usage fees) ②Service charge (① x 10%) |
Add Fee | ③Additional food and beverage + other usage fees (excluding those included in ①) ④Service charge (③×10%) | |
tax | (5) Consumption tax |
1. If the tax law is revised, the revised provisions shall apply.
Appended Table 2: Penalty Charges (related to Article 6, Paragraph 2)
Date of receipt of notice of cancellation of contract | sleepless night | very day | previous day | 7 days ago | 14 days ago | 20 days ago | 30 days before | |
Number of contract applicants | ||||||||
general | Up to 14 persons | 100% | 100% | 50% | 20% | 10% (of the total) | ||
organization | From 15 to 99 persons | 100% | 100% | 50% | 20% | 10% (of the total) | ||
More than 100 | 100% | 100% | 80% | 60% | 40% | 20% | 10% (of the total) |
1. % is the ratio of the penalty charge to the basic room charge. However, for accommodation packages including breakfast, etc., the published amount (hereinafter referred to as the package rate) will be charged as the penalty fee.
2. In the event that the contracted number of days is shortened, a penalty fee for one day (the first day) will be charged, regardless of the number of shortened days.
3. In the event that a contract is cancelled for a part of group guests (15 or more people), a penalty fee will be charged for the first night of the stay if the cancellation is made 10 days before the stay. In the event of cancellation of a contract for a part of a group (15 or more persons), a penalty charge shall be assessed for 10% of the number of persons (rounded up to the nearest whole number) staying at the hotel 10 days prior to the date of the stay (or the date of acceptance if the application is accepted after that date). If there is a separate cancellation policy for accommodation packages, that policy shall prevail.
4. The hotel may have a different cancellation policy for accommodation packages or specific groups.
Supplementary Provisions
Article 1
The Hotel has established the Hotel’s General Conditions of Accommodation on September 1, 2023, which shall come into effect on the same date.
Article 2
The hotel has revised Article 4-2, Article 5, Item 8, Article 5-2, Article 7, Paragraph 1, Item 6, and Article 7-2 of the General Accommodation Conditions on February 26, 2024, by adding a new Article 4-2, Article 5, Items 8 and 7, Article 7, Paragraph 1, Items 4 and 5, Article 8, Paragraph 1, Items 1 and 2 of the General Accommodation Conditions, respectively. The amendment shall come into effect on March 13, 2024.